Jira integration reference
To establish the integration with Jira, you must configure the connectors, flows, and connector targets. You need to set up tenant level configurations. BMC Helix Multi-Cloud Broker provides out-of-the-box mappings and application level configurations required for the integration. After you complete the integration, you can broker tickets from ITSM to Jira, sync Jira ticket details to ITSM and so on. Each flow in the list of flows is essentially a feature that you can use. Depending upon your use case, you might have to configure multiple flows. BMC Helix Multi-Cloud Broker logically chains the flows and connector processes to complete the feature.
The following table lists the sections for the integration details with Jira for different ticket types:
Ticket type | Reference |
|---|---|
Incident request | |
Change request | |
Work order item | |
Problem ticket | |
Known error request |
Related topics
Enabling-prebuilt-DevOps-integration-between-JIRA-Software-and-BMC-Helix-ITSM