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Troubleshooting polling issues when using BMC Helix Integration Service

This topic includes information about troubleshooting system issue in BMC Helix Multi-Cloud Broker.

BMC Helix Multi-Cloud Brokeris configured to poll for ticket creation at intervals of three minutes. If it seems like polling is taking longer than three minutes:

  • Ensure that the system time for the BMC Helix Integration Service and the target system are synchronized.
  • In BMC Helix Integration Service, verify that the polling interval is set to three minutes.
    To check the interval setting, navigate to Catalog > Connectors and click ITSM from the list of connectors. Click Throttling Controls and ensure that the value for Check Triggers Every is set to  three minutes .


 

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BMC Helix Multi-Cloud Broker 25.3