Learning about third-party applications before integrating with BMC Helix ITSM
As an administrator, you can integrate BMC Helix ITSM with third-party applications that BMC Helix Multi-Cloud Broker supports for brokeringBMC Helix ITSM tickets. Before you proceed with an integration, learn about the third-party application that you are integrating with BMC Helix ITSM. This information helps you to gain a better understanding of the application and the business goals you can achieve by integrating it with BMC Helix ITSM.
The following image lists the key areas of a third-party application that you must learn about:
The following table briefly describes the key areas of the application:
Area | What to learn |
|---|---|
Components and ticket types | Learn about the various components of the application and the type of tickets that the application supports. |
Limitations | Learn about the limitations of the application that prevent you from performing an action. |
User roles and permissions | Learn about the roles and permissions that you need to access the application and perform different tasks in it. |
Features | Learn about the different features that the application supports and how they work; for example, learn about how notifications work in Dynatrace. |
Information resources | Learn about the different resources from where you can get additional information about the application; for example, the official application documentation site. |