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This documentation supports the 25.1 and consecutive patch versions of BMC Helix Multi-Cloud Broker.To view an earlier version, select the version from the Product version menu.

Troubleshooting polling issues when using BMC Helix Integration Service

This topic includes information about troubleshooting system issue in BMC Helix Multi-Cloud Broker.

BMC Helix Multi-Cloud Brokeris configured to poll for ticket creation at intervals of three minutes. If it seems like polling is taking longer than three minutes:

  • Ensure that the system time for the BMC Helix Integration Service and the target system are synchronized.
  • In BMC Helix Integration Service, verify that the polling interval is set to three minutes.
    To check the interval setting, navigate to Catalog > Connectors and click ITSM from the list of connectors. Click Throttling Controls and ensure that the value for Check Triggers Every is set to  three minutes .


 

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BMC Helix Multi-Cloud Broker 25.1