Reference of integration between BMC Helix ITSM incidents and AWS Support cases by using BMC Helix iPaaS
List of project variables
The following sections describe the variables that you can update as per your requirements:
BMC Helix iPaaSvariables:
Project variable
Action
BHIP_API_NAME
Enter the name of the API that is created in BMC Helix iPaaS to receive BMC Helix Multi-Cloud Broker webhook requests.
The default value of this variable is BMCHelixITSMIncidentAndAWSCase.
If required, you can change the value.
BHIP_API_User_Roles
Specify the organization roles that should have access to the new API. You can add multiple comma separated values.
Important: If you do not specify any value, all the organization roles get access to the new API.
BHIP_MCB_API_Profile_User_Name
Enter the user name for the security profile used with the BMC Helix iPaaS API for BMC Helix Multi-Cloud Broker.
The integration template creates an API in BMC Helix iPaaS to handle requests from BMC Helix Multi-Cloud Broker.
BHIP_MCB_API_Profile_User_Password
Enter the password for the security profile used with the BMC Helix iPaaS API for BMC Helix Multi-Cloud Broker.
The integration template creates an API in BMC Helix iPaaS to handle requests from BMC Helix Multi-Cloud Broker.
BHIP_Vendor_API_Profile_Type
The integration templates create APIs to accept requests from a vendor.
Enter one of the following API authentication mechanisms that you want to use with this AWS Support API:
- BASIC
- ANONYMOUS
- APIKEY
The default value of this variable is BASIC.
BHIP_Vendor_API_Profile_User_Name
For the security profile BASIC, enter the user name for the security profile that you want to use with the AWS Support API.
Important: You need to provide a value for this variable, only if you select the BASIC option in BHIP_Vendor_API_Profile_Type.
BHIP_Vendor_API_Profile_User_Password
For the security profile BASIC, enter the password for the security profile that you want to use with the AWS Support API.
Important: You need to provide a value for this variable, only if you select the BASIC option in BHIP_Vendor_API_Profile_Type.
BHIP_Vendor_API_Profile_ApiKey_Name
NA
BHIP_Host
Enter the BMC Helix iPaaS instance URL where you want to run this project.
Important: Make sure that you do not enter any leading and trailing spaces.
BHIP_User_Name
Enter the user name for the BMC Helix iPaaS instance.
BHIP_User_Password
Enter the password for the BMC Helix iPaaS instance.
Enable_BMC_Helix_To_Vendor_Integration
Enable the creation of AWS Support cases from BMC Helix ITSM incidents, and synchronization of updates and comments.
By default, this variable is set to true. If you want to disable the creation of AWS Support cases from BMC Helix ITSM incidents, and synchronization of updates and comments, set the default value to false.
Enable_Vendor_To_BMC_Helix_Integration
Enable synchronization of case communication with the incident, resolving the incident when the case is closed, and synchronization of case updates to view them in the BMC Helix ITSM UI.
By default, this variable is set to true. If you want to disable the synchronization of case communication with the incident, resolving the incident when the case is closed, and synchronization of case updates to view them in the BMC Helix ITSM UI, set the default value to false.
AWS Support project variables:
Project variable
Action
AWS Support_Access Key Id
Enter the access key ID for AWS Support.
Get the access key ID from the AWS Support environment you are using and enter it in this variable.
AWS Support_Secret Access Key
Enter the secret access key secret for AWS Support.
Get the secret access key from the AWS Support environment you are using and enter it in this variable.
BMC Helix Multi-Cloud Broker project variables:
Project variable
Action
MCB_Host
Enter the BMC Helix Multi-Cloud Broker host URL to which AWS Support cases should be synchronized.
Important: Make sure that you do not enter any leading and trailing spaces.
MCB_User_Name
Enter the user name that enables users to interact with BMC Helix Multi-Cloud Broker.
MCB_User_Password
Enter the password for the provided username.
MCB_Vendor_Name
This variable is autopopulated. You must not change the default value.
MCB_Assigned_Group
Enter the name of the support group to which you want to assign the incident.
MCB_Assigned_Support_Organization
Enter the name of the support organization to which you want to assign the incident.
MCB_Assigned_Support_Company
Enter the name of the support company to which you want to assign the incident.
MCB_Assigned_Company
Enter the name of the company for which you want to create the incident.
MCB_Assigned_Company_Id
Enter the ID of the company for which you want to create the incident.
MCB_Assigned_Business_Unit
Enter the name of the business unit to which you want to assign the incident.