This documentation supports the 25.1 and consecutive patch versions of BMC Helix Multi-Cloud Broker.To view an earlier version, select the version from the Product version menu.

Reference for integration between BMC Helix ITSM tickets and Jira issues by using BMC Helix iPaaS

As an administrator, you can integrate BMC Helix ITSM with Atlassian Jira Software to consolidate and broker tickets between BMC Helix ITSM and Jira by using BMC Helix Multi-Cloud Broker. With this integration, your developers can easily track their efforts on a feature development, bug, or any other task.

To integrate BMC Helix ITSM with Jira, you can use BMC Helix iPaaS as the integration platform. 


Refer to the following topics to get the integration details based on the platform that you choose:

Ticket type

Reference

Incident

Change request

Work order

Problem record

Known error request


 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*