This documentation supports the 25.1 and consecutive patch versions of BMC Helix Multi-Cloud Broker.To view an earlier version, select the version from the Product version menu.

Use cases

BMC Helix Multi-Cloud Broker, an add-on offering to BMC Helix ITSM, addresses service management challenges and enables you to implement DevOps practices across your organization. BMC Helix Multi-Cloud Broker provides an out-of-the-box configuration that facilitates the integration of ITSM with multiple cloud service providers and multiple development tracking tools.

Review the following use cases to understand how BMC Helix Multi-Cloud Broker helps make service management more effective.

Use case

Description

Incident management for multiple vendors using BMC Helix ITSM.

Facilitate DevOps practices across your organization using BMC Helix ITSM and Jira.

Consolidate vendor tickets in to BMC Helix ITSM.

Enable ticket creation and status updates in BMC Helix ITSM based on Azure alerts.

Enable incident creation in BMC Helix ITSM when an event is generated in TrueSight Operations Management.

Enable incident creation in BMC Helix ITSM when an offense is generated in IBM QRadar.


 

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