This documentation supports the 25.1 and consecutive patch versions of BMC Helix Multi-Cloud Broker.To view an earlier version, select the version from the Product version menu.

Leveraging integration technologies to integrate BMC Helix ITSM and third-party applications

BMC Helix Multi-Cloud Broker uses different integration technologies to help you integrate BMC Helix ITSM  with third-party applications. An integration technology provides configurable components that connect two applications and help to transfer real-time data between them. By using an integration technology, you can connect applications that are deployed in an on-premises, a cloud, or a hybrid environment.

An integration technology benefits your organization by providing fast and reliable data synchronization, enabling easy access to ticket data, enabling effective time management, and improving business processes.

Related topics

Getting-started

Integrating-BMC-Helix-ITSM-with-third-party-applications-by-using-BMC-Helix-iPaaS-powered-by-Jitterbit

Integrating-BMC-Helix-ITSM-with-third-party-applications-by-using-BMC-Helix-iPaaS-powered-by-MuleSoft

Integrating-BMC-Helix-ITSM-with-third-party-applications-by-using-BMC-Helix-Integration-Service

Integration technology components

By using BMC Helix Multi-Cloud Broker, you can leverage the following integration technologies and their components for your integrations:

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Supported integration features

The following table lists the third-party applications that you can integrate with BMC Helix ITSM and the corresponding integration technologies:

BMC Helix iPaaS, powered by Jitterbit

BMC Helix iPaaS, powered by MuleSoft

BMC Helix Integration Service

To view the comparison between the supported integration technologies, see Features supported by integration technologies.

 

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