Glossary

This glossary contains terms that are relevant to BMC Helix Multi-Cloud Broker.

Change request

In BMC Helix Multi-Cloud Broker, a formal proposal to update an existing product or system.

Cloud service provider

In BMC Helix Multi-Cloud Broker, a company that provides network services, infrastructure, or business applications in a cloud environment on a subscription basis.

Connector

In BMC Helix Multi-Cloud Broker, an integration with a BMC application or a third-party application.

Case

In Salesforce Service Cloud or AWS, a type of ticket that a user raises for a service issue.

Flow

In BMC Helix Multi-Cloud Broker , a connection between two connectors that enables you to accomplish a certain task. A triggering event in the source application causes an action to take place in the target application.

Incident

In BMC Helix Multi-Cloud Broker, an unplanned interruption to an IT Service or reduction in the quality of an IT service.

Integration template

In BMC Helix iPaaS, powered by Jitterbit, a collection of project variables and workflows that are used to integrate two applications.

Issue tracking system

In BMC Helix Multi-Cloud Broker, a software-based ticketing system used to create, update, and resolve reported user issues.

Note

In BMC Helix Multi-Cloud Broker, a comment or an activity note for a change request, an incident, an issue, a bug, or a user story that is being managed and tracked by using an issue tracking system.

Offense

In IBM QRadar SIEM, a type of event that is generated whenever a security threat occurs.

Process

In BMC Helix Multi-Cloud Broker, a set of rules and actions to implement the business logic for a given business case.

Project variable

In BMC Helix iPaaS, a placeholder for an environment or system setting that user can update to suit their requirements.

Ticket

In BMC Helix Multi-Cloud Broker, a change request, an incident, an issue, a bug, or a user story that is being managed and tracked by using an issue tracking system.

Vendor organization

In BMC Helix Multi-Cloud Broker, a third-party vendor that provides a service to your company.

Vendor application

A business application provided by a cloud service provider.

Work item

In Azure DevOps, a type of ticket that is created to log and track an effort, a feature, a bug, and so on.

Workflow

In BMC Helix iPaaS, powered by Jitterbit, a sequence of tasks that is used to accomplish a goal, for example, to create a record or to update a record.