Reference of integration between BMC Helix ITSM and Azure Monitor by using BMC Helix iPaaS

List of project variables

The following sections describe the variables that you can update as per your requirements:

• BMC Helix iPaaS variables:
  

  Project variable	Action
  BHIP_API_NAME	Enter the name for API that is created in BMC Helix iPaaS to receive BMC Helix Multi-Cloud Broker webhook requests. The default value of this variable is set to BMCHelixAzureAlertsITSMIncident. If required, you can change the name.
  BHIP_API_User_Roles	Specify the organization roles that should have access to the new API. You can add multiple comma separated values. Important: If you do not specify any value, all the organization roles get access to the new API.
  BHIP_MCB_API_Profile_User_Name	Enter the user name that should be used while creating the BMC Helix Multi-Cloud Broker API profile. The integration template creates an API in BMC Helix iPaaS to handle requests from BMC Helix Multi-Cloud Broker.
  BHIP_MCB_API_Profile_User_Password	Enter the password that should be used while creating the BMC Helix Multi-Cloud BrokerAPI profile. The integration template creates an API in BMC Helix iPaaS to handle requests from BMC Helix Multi-Cloud Broker.
  BHIP_Vendor_API_Profile_Type	Do not change this value. The default value of this variable is OAuth.
  BHIP_Vendor_API_Profile_User_Name	Do not enter any values in these variables.
  BHIP_Vendor_API_Profile_User_Password
  BHIP_Vendor_API_Profile_ApiKey_Name
  BHIP_Host	Enter the BMC Helix iPaaS instance URL where you want to run this project. Important: Make sure that you do not enter any leading and trailing spaces.
  BHIP_User_Name	Enter the user name for the BMC Helix iPaaS instance.
  BHIP_User_Password	Enter the password for the BMC Helix iPaaSinstance.
  Enable_BMC_Helix_To_Vendor_Integration	Enable the update of the status of Azure Monitor alerts when the status of the corresponding BMC Helix ITSMincident is changed to In Progress, Resolved, or Closed. By default, this variable is enabled. If you want to disable updates of Azure Monitor alerts, set the default value to false.
  Enable_Vendor_To_BMC_Helix_Integration	Enable the creation of a BMC Helix ITSMincident from an Azure alert. It also updates the status of the alert from the incident. By default, this variable is enabled. If you want to disable the creation of BMC Helix ITSMincidents, set the default value to false.
  BHIP_Vendor_API_OAUTH_PROVIDER	Enter the name of the authentication provider. The default value of this variable is Azure AD. If you use a different authentication provider, refer to the documentation of that provider to configure the variable.
  BHIP_Vendor_OAUTH_CLIENT_ID	Enter the client ID for your Azure Monitor instance only if you have provided the following values in the variables: BHIP_Vendor_API_Profile_Type—OAuth BHIP_Vendor_API_OAUTH_PROVIDER—Azure AD
  BHIP_Vendor_OAUTH_CLIENT_SECRET	Enter the client secret for your Azure Monitor instance only if you have provided the following values in the variables: BHIP_Vendor_API_Profile_Type—OAuth BHIP_Vendor_API_OAUTH_PROVIDER—Azure AD

  Important

  To configure the OAuth variables, see Azure AD OAuth 2.0 API Security Profile in the Jitterbit documentation.

• BMC Helix Multi-Cloud Broker variables:

  Project variable	Action
  MCB_Host	Enter the BMC Helix Multi-Cloud Brokerhost URL in the following format:  [http/https]://[hostname]:[port] Important: Make sure that you do not enter any leading and trailing spaces.
  MCB_User_Name	Enter the user name that enables users to interact with BMC Helix Multi-Cloud Broker.
  MCB_User_Password	Enter the password for the provided username.
  MCB_Vendor_Name	Do not change this value. This variable is autopopulated.
  MCB_Assigned_Group	Enter the name of the support group to which you want to assign the incident.
  MCB_Assigned_Support_Organization	Enter the name of the support organization to which you want to assign the incident.
  MCB_Assigned_Support_Company	Enter the name of the support company to which you want to assign the incident.
  MCB_Assigned_Company	Enter the name of the company for which you want to create the incident.
  MCB_Assigned_Company_Id	Enter the ID of the company for which you want to create the incident.
  MCB_Assigned_Business_Unit	Enter the name of the business unit to which you want to assign the incident.

  The following variables are inputs from BMC Helix ITSM. Either enter values for these variables or map the appropriate Azure Monitor fields if the data is available:

  Project variable	Action
  ITSM_Company_Name	Enter the company name for which the integration template needs to be run; for example, Apex Global.
  ITSM_Customer_First_name	Enter the first name of the BMC Helix ITSMcustomer.
  ITSM_Customer_Last_Name	Enter the last name of the BMC Helix ITSMcustomer.
  ITSM_Incident_Type	Enter any of the following incident types for which you want to create a corresponding Azure Alert: User Service Restoration User Service Request Infrastructure Restoration Infrastructure Event Security Incident The default value of this variable is set to User Service Restoration.
  Reported_Source	Enter one of the following sources from which the BMC Helix ITSMincident is created: Direct Input Email External Escalation Fax System Management Phone Voice Mail Walk In Web BMC Impact Manager Event The default value of this variable is Other.