Common connector content

For each feature you selected, complete the following procedure for the connectors listed on the Configuration Links page.

1. To navigate to BMC Helix Integration Service, on the Configuration Links page, click Configure connectors in Integration Studio under Required Common Configurations.
   You must configure the connectors listed for each feature, in addition to the connectors listed under Required Common Configuration.
2. To enter field values, select a connector, such as ITSM, and click Configuration.
   You might need to click the arrow on the ribbon in the lower section of the screen to open the Configuration pane.
3. To update the configuration defaults, enter the appropriate field values by referring to the list of connectors at the end of this procedure.
4. To add or update the user account that is used to access the vendor application, click Accounts.

• Configuration
  If you are integrating BMC Helix Multi-Cloud Broker with an on-premises instance of ITSM, enter the following values:

  Field	Value
  Site	Select the site that you created for Remedy.
  AR server	Enter the name of your on-premises AR System server.
  AR server port	Enter the port number for your on-premises AR System server.

• Account
  Add a ITSM user account that has permissions to view business service requests and permissions to update incidents, change, or problem requests.

• Configuration
  While activating BMC Helix Multi-Cloud Broker, BMC configures the Multi-Cloud connector. Do not modify the default Multi-Cloud connector configuration.

• Account
  BMC sets up the account for the Multi-Cloud connector.
  Click to re-authenticate after you have changed the password for your tenant administrator user account in BMC Helix Innovation Studio.
  For information about changing the user password, see Creating or modifying People data.

• Configuration
  To send email notifications for errors, specify values for the following fields:

  Field	Value
  Name	Enter a name for the connector configuration.
  Site	Select the appropriate site for your email server.
  Connection type	Select the type of connection for your email server.

• Account
  Add an email account to be used for sending error notifications.

• Configuration

Not applicable

• Account

Ensure that you have an AWS access key before you set up your AWS connector. For more details, see AWS documentation.

Enter the following when you click Add Account:

• 
  
  • AWS access key id
  • AWS access key secret

• Configuration
  If you are integrating BMC Helix Multi-Cloud Broker with Azure Monitor, enter the following values:

  Field	Value
  Name	Enter a name for your connector configuration.
  Description	Enter a description for your connector configuration.
  Site	Select the site required to establish a connection between Azure Monitor and BMC Helix Integration Service. You can either use the default cloud site or create your own site.
  Number of instances	Retain the default value.
  WebHook Message Type	Select Basic or Secure. Select the same type when creating actions on Azure alerts in Microsoft Azure.
  Azure Tenant Id	Required only when you use secure webhook method.
  Application Id	Required only when you use secure webhook method.
  Application ID URI	Required only when you use secure webhook method.

• Configuration

  Field	Value
  Name	Enter a name for the connector configuration.
  Site	For an on-premises CA Agile Central instance, select the site that you created. For instances in the cloud, select Cloud as the site.
  CA Agile Central Hostname	Enter the name of your CA Agile Central server.
  CA Agile Central server Port:	Enter the port number of the CA Agile Central server.
  Protocol	Enter the protocol.

• Account
  • Add the account of a CA Agile Central user who can view and update issues.

• Configuration

  Field	Value
  Name	Enter a name for the connector configuration.
  Description	Enter a description for the configuration.
  Site	Select Cloud.
  Number of instances	Keep the default value.
  QRadar Server URL	Enter the URL of QRadar SIEM server.

• Account
  • Add the account of a QRadar SIEM user who can view and update offenses

• Configuration

  Field	Value
  Name	Enter a name for the connector configuration
  Site	For each on-premises Jira instance, select the site that you created. For cloud instances of Jira instances, select Cloud as the site.
  Jira Server Hostname	Enter the name of your Jira server.
  Jira server Port	Enter the port number of the Jira server. Enter 443 if your Jira server is SSL enabled.
  Protocol	Enter the protocol used by the Jira server.
  Certificate Authority	Copy the contents of a self-signed certificate.

  Warning

  Important

  If you need to integrate with multiple Jira instances, add a Connector Configuration for each instance.

• Account
  • Add the account of a Jira user who can view and update Jira issues.
  • For an on-premises instance of JIRA, enter the password for the user. For a cloud instance of JIRA, enter the API token for the user.
  • If you need to integrate with multiple Jira instances, add an account for each of the Jira instances.

• Configuration
  

• Account
  Add the account of a Jira Service Desk user who can view and update Jira Service Desk incidents.

• Configuration

  Field	Value
  Name	Enter a name for the connector configuration.
  Site	Select Cloud as the site.
  Azure DevOps Cloud Service URL	Enter https://dev.azure.com
  Azure DevOps Services Organization	Enter the name of the organization defined for Azure DevOps Services.
  API Version	Select 5.0.

• Account
  • Add the account of a Azure DevOps user who can view and update work items

• Configuration

  • If you are integrating with an on-premises instance of ITSM, enter values for the following fields:

    Field	Value
    Name	Enter a name for the connector configuration
    Description	Enter a description for the connector configuration
    Site	Select the site required to establish a connection between Remedyforce application and Integration service. You can either use the default cloud site or create your own site.
    Number of instances	Use the default value
    Type

  • If you need to integrate with multiple instances of Remedyforce, add a Connector Configuration for each instance.

• Account
  • Add the account of a Remedyforce user who can view and update Remedyforce tickets.
  • If you need to integrate with multiple Remedyforce instances, add an account for each of the Remedyforce instances.

• Configuration
  Not applicable

• Account
  Add a Service Cloud user that has permission to view and update cases. Ensure that you add a user account that is at the highest level in the role hierarchy, so that all attachments from Service Cloud are visible. if you do not have a role hierarchy, ensure that you create a role hierarchy and assign the appropriate roles to your users (agents) who create cases.

• Configuration
  If you are integrating BMC Helix Multi-Cloud Broker with an on-premises instance of ITSM, enter the following values:

  Field	Value
  Name	Enter a name for the connector configuration.
  Description	Enter a description for the connector configuration.
  Site	Select the site required to establish a connection between TSOM and BMC Helix Integration Service. You can either use the default cloud site or create your own site.
  Number of instances	Keep the default value (2).
  TSPS Server URL	Enter the URL of TrueSight Presentation Server (TSPS) that you configured while installing TSOM. For example, enter https://[TSPS Server Name].
  TrueSight Data Providers	Enter the hostname of TrueSight Infrastructure Management (TSIM) server that you configured while installing TSOM. For example, enter [TSIM Server Name].
  TrueSight User Realm	If you are using Local User Authentication with Remedy Single Sign-On (Remedy SSO or RSSO), enter the realm name that you are using for the authentication.
  TrueSight Tenant	Enter the name of the TrueSight tenant. If you do not have the tenant name, enter *.
  TrueSight Retry Count	Keep the default value (5) or enter a new one.
  TrueSight Retry Interval	Keep the default value (60000) in milliseconds or enter a new one.
  TrueSight Concurrent Request	Keep the default value (10) or enter a new one.

• Account
  Add a ITSM user account that has permissions for viewing business service requests and permissions for updating incidents, change, or problem requests

• Configuration
  If you are integrating BMC Helix Multi-Cloud Broker with an on-premises instance of ITSM, enter the following values:

  Field	Value
  Name	Enter a name for the connector configuration
  Description	Enter a description for the connector configuration
  Site	Select the site required to establish a connection between ITSM and BMC Helix Integration Service. You can either use the default cloud site or create your own site.
  Number of instances	Keep the default value (2).
  ITSM Url	Enter your ITSM URL. For example, enter http://[ITSM Server Name]:8008.

• Account
  Add a ITSM user account that has permissions for viewing business service requests and permissions for updating incidents, change, or problem request.

• Configuration
  <To add details>
• Accounts