Enabling Problem Management for multiple instances of JIRA Software

When configuring the DevOps integration feature with multiple instances of Atlassian Jira Software, create copies of the Connector Process JIRA process for each instance of Jira. To enable the Problem Management functionality for each Jira instance after your BMC Helix Multi-Cloud Broker environment is upgraded, add the Problem Management values to the Connector Process JIRA configuration for each Jira instance.

For multiple Jira instances, if you have copies of Jira connector process that doesn’t support creation of Jira issues from problem, update the existing Jira connector process copies to incorporate the Create Jira issue from Problem block. However, if you have the latest Jira connector process, you need to create the copy and the Create Jira issue from Problem block would be automatically added. Similarly, if you have copies of Jira connector process that doesn’t support work order, update the existing Jira connector process copies to incorporate the work order block.

To update copies of Connector Process JIRA

1. As an administrator, log in to BMC Helix Innovation Suite.
2. Navigate to Libraries > Ticket Brokering Library.
3. Under Processes, select Connector Process JIRA and click Copy for a Jira instance.
4. Add Problem Record as an Input Variable.
   1. In the right pane of the Process designer click the Process Properties   tab. 
   2. Under Variables, click Add/Remove variables. 
   3. Click Add Variable. 
      

   4. Create the Problem Record variable with the following field details: 

      Field	Value
      Name	Problem Record
      Variable ID	466000070
      Variable Type	Input
      Data Type	Record
      Record Definition	Problem

   5. Click Save.
5. In the Palette under Activities, drag the Connector element onto the process canvas and name it Create Jira issue from Problem.
   
6. Select the Connector element and click the Element Properties  tab.
   

7. Under Input Map, in the Connection field, use the connector target for your Jira instance.

   Field	Value
   Connection	MCSM JIRA
   Action	Create Issue

8. For each parameter, click  to open the expression builder.  For more information about the expression builder, see Expression Editor.

9. Using the expression builder, update the parameters with the values provided in the following table, and then click OK. 

   Parameter	Value
   Issue Summary	Add the following expression using the fields available under Problem Record (( Remedy Problem ID + " ") + Summary)
   Issue Type	Enter "Story"
   Project	Enter "Project"
   Dynamic Fields	Add the Dynamic Fields field available under Process Variables.
   Issue Description	Add the Description field available under Problem Record.
   Labels	Add the Remedy Problem ID field available under Problem Record.
   Priority	Enter "P3"

   For mapping parameters with hard coded values, use the values in a double quote in the expression editor.

   

10. In the right pane of the Process designer, click the Element Properties  tab.
11. Under Output Map, for each parameter, click  to open the expression builder. 

12. Using the expression builder, update the parameters with values provided in the following table, and then click OK:

    Parameter	Value
    Vendor Ticket Data	issueDetails
    Vendor Ticket ID	Issue key

    The values are available under Activities > Create JIRA issue from Problem > Output . 

13. Create a condition line from the exclusive gateway to the connector block and define an action for it.
    1. Click the condition line, and click the Links tab.
       
    2. On the Element Properties  tab, under Condition click to open the expression builder.
    3. Using the expression builder, update the parameter with the following condition: Action Name = "Create Ticket From Problem", and then click OK.
       
14. Add a termination line from the connector block to the end process indicator . 

Save the process to add the required information for creating Jira records from a Problem record.