Glossary
C
Term | Description |
|---|---|
change request | In BMC Helix Multi-Cloud Broker, a formal proposal to update an existing product or system. |
cloud service provider | In BMC Helix Multi-Cloud Broker, a company that provides network services, infrastructure, or business applications in a cloud environment on a subscription basis. |
connector | In BMC Helix Multi-Cloud Broker, an integration with a BMC application or a third-party application. |
case | In Salesforce ServiceCloud or AWS, a type of ticket that a user raises for a service issue. |
F
Term | Description |
|---|---|
flow | In BMC Helix Multi-Cloud Broker , a connection between two connectors that enables you to accomplish a certain task. A triggering event in the source application causes an action to take place in the target application. See also connector. |
I
Term | Description |
|---|---|
incident | In BMC Helix Multi-Cloud Broker, an unplanned interruption to an IT Service or reduction in the quality of an IT service. |
integration template | In BMC Helix iPaaS, powered by Jitterbit, a collection of project variables and workflows that are used to integrate two applications. |
issue tracking system | In BMC Helix Multi-Cloud Broker, a software-based ticketing system used to create, update, and resolve reported user issues. |
N
Term | Description |
|---|---|
note | In BMC Helix Multi-Cloud Broker, a comment or an activity note for a change request, an incident, an issue, a bug, or a user story that is being managed and tracked by using an issue tracking system. See also change request, incident. |
O
Term | Description |
|---|---|
offense | In IBM QRadar SIEM, a type of event that is generated whenever a security threat occurs. |
P
Term | Description |
|---|---|
process | In BMC Helix Multi-Cloud Broker, a set of rules and actions to implement the business logic for a given business case. |
project variable | In BMC Helix iPaaS, a placeholder for an environment or system setting that user can update to suit their requirements. |
T
Term | Description |
|---|---|
ticket | In BMC Helix Multi-Cloud Broker, a change request, an incident, an issue, a bug, or a user story that is being managed and tracked by using an issue tracking system. See also change request, incident. |
V
Term | Description |
|---|---|
vendor organization | In BMC Helix Multi-Cloud Broker, a third-party vendor that provides a service to your company. |
vendor application | A business application provided by a cloud service provider. |
W
Term | Description |
|---|---|
work item | In Azure DevOps, a type of ticket that is created to log and track an effort, a feature, a bug, and so on. |
workflow | In BMC Helix iPaaS, powered by Jitterbit, a sequence of tasks that is used to accomplish a goal, for example, to create a record or to update a record. |