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Information
Important This documentation contains information about BMC Helix Integration Service, which reached its end of life in December 2025. The information is retained in this documentation for reference only.

 

Common connector content

Introduction

 A connector configuration contains information about the third-party system such as the protocol, server host name, server port, and account details.

JIRA Service Desk

Excerpt Name: jiraServiceDesk

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  • Configuration

Field

Value

Name

Enter a name for the connector configuration.

Site

For an on-premises Jira Service Desk instance, select the site that you created.
OR
 For Jira Service Desk instances in the cloud, select  Cloud as the site.

Jira Server Hostname

Enter the name of the Jira Service Desk server.

Jira server Port

Enter the port number of the Jira Service Desk server. Use port number 443 for HTTPS protocol.

Protocol

Enter the protocol used by the Jira Service Desk server.

  • Account
    Add the account of a Jira Service Desk user who can view and update Jira Service Desk incidents.

Microsoft Azure DevOps

Excerpt Name: azure

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  • Configuration

    Field

    Value

    Name

    Enter a name for the connector configuration.

    Site

    Select Cloud as the site.

    Azure DevOps Cloud Service URL

    Azure DevOps Services Organization

    Enter the name of the organization defined for Azure DevOps Services.

    API Version

    Select 5.0.

  • Account
    • Add the account of a Azure DevOps user who can view and update work items

ServiceNow

Excerpt Name: snow

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  • Configuration
    <To add details>
  • Accounts


 

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BMC Helix Multi-Cloud Broker 26.1