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Important This documentation contains information about BMC Helix Integration Service, which reached its end of life in December 2025. The information is retained in this documentation for reference only.

 

Glossary

This glossary contains terms that are relevant to BMC Helix Multi-Cloud Broker.

Related topic

Getting started

Change request

In BMC Helix Multi-Cloud Broker, a formal proposal to update an existing product or system.

Cloud service provider

In BMC Helix Multi-Cloud Broker, a company that provides network services, infrastructure, or business applications in a cloud environment on a subscription basis.

Connector

In BMC Helix Multi-Cloud Broker, an integration with a BMC application or a third-party application.

Case

In Salesforce Service Cloud or AWS, a type of ticket that a user raises for a service issue.

Flow

In BMC Helix Multi-Cloud Broker , a connection between two connectors that enables you to accomplish a certain task. A triggering event in the source application causes an action to take place in the target application.

See also connector.

Incident

In BMC Helix Multi-Cloud Broker, an unplanned interruption to an IT Service or reduction in the quality of an IT service.

Integration template

In BMC Helix iPaaS, powered by Jitterbit, a collection of project variables and workflows that are used to integrate two applications.

Issue tracking system

In BMC Helix Multi-Cloud Broker, a software-based ticketing system used to create, update, and resolve reported user issues.

Note

In BMC Helix Multi-Cloud Broker, a comment or an activity note for a change request, an incident, an issue, a bug, or a user story that is being managed and tracked by using an issue tracking system.

See also change request, incident.

Offense

In IBM QRadar SIEM, a type of event that is generated whenever a security threat occurs.

Process

In BMC Helix Multi-Cloud Broker, a set of rules and actions to implement the business logic for a given business case.

Project variable

In BMC Helix iPaaS, a placeholder for an environment or system setting that user can update to suit their requirements.

Ticket

In BMC Helix Multi-Cloud Broker, a change request, an incident, an issue, a bug, or a user story that is being managed and tracked by using an issue tracking system.

See also change request, incident.

Vendor organization

In BMC Helix Multi-Cloud Broker, a third-party vendor that provides a service to your company.

Vendor application

A business application provided by a cloud service provider.

Work item

In Azure DevOps, a type of ticket that is created to log and track an effort, a feature, a bug, and so on.

Workflow

In BMC Helix iPaaS, powered by Jitterbit, a sequence of tasks that is used to accomplish a goal, for example, to create a record or to update a record.

 

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