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Restricted ITSM product announcements
Check for announcements that might affect future releases of the product. These changes can affect the way in which you configure or run the installed version of BMC Helix ITSM.
Warning
Important
While every effort is made to provide accurate, forward-looking guidance on product direction to assist you with your buying and planning decisions, BMC cannot guarantee that intentions stated as follows are final and binding.
Deprecated features are still available in the product or service. However, they are no longer under active development and might be discontinued from the product in the future. We encourage you to plan and implement the recommended change.
Feature
Announcements and recommendations
BIRT reports
Starting with version 25.2.00, users can no longer create new web reports. However, they can continue to edit and access existing reports. To create new reports, they must use BMC Helix Dashboards.
Starting with version 25.4.00 (expected in November 2025), support for all BIRT reports will end.
