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Release notes and notices

Learn what’s new or changed for BMC Helix ITSM, including new features, urgent issues, documentation updates, and fixes or patches.

 

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Known-and-corrected-issues

BMC Helix IT Service Management Deployment

Innovation Suite release notes

BMC Helix CMDB release notes

Change Management release notes

Asset Management release notes

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Helix Single sign-on Release notes and notices

 

DateSummaryReference
March 6, 2026Patch 1 is available to on-premises customers.26.1 enhancements and patches
March 2, 2026

Patch 1 is available to SaaS customers.

Enhancements to BMC Helix ITSM 26.1.01 are:

  • Use the agentic AI capabilities of BMC HelixGPT to respond automatically to inbound emails
26.1 enhancements and patches
January 30, 2026

Enhancements to BMC Helix ITSM 26.1.00 are:

  • Configure automated follow-ups for incidents awaiting customer response
  • Generate an incident summary for faster resolution
  • Centralized interface to enable and configure the BMC HelixGPT features
  • Service Collaborator Value Dashboard
  • Enable and edit Major Incident Report by using BMC HelixGPT
  • View an incident timeline in the Ops Swarmer chat to get incident details
  • Get accurate activity log details for service request actions
  • Reduce manual efforts to identify missing or invalid CI details by creating data monitoring rules
  • (Controlled availability customers only) Use BMC Helix Innovation Suite Knowledge Management as the knowledge provider
  • ​​​​Streamline asset management by scanning and auto-populating asset details by using BMC Helix ITSM mobile browser
  • Preserve your customized table settings for improved user experience
  • Use Froala as the default editor in BMC Helix ITSM
  • (Available for logged-in users only) Get help faster with DocuAssistant

Enhancements to BMC Helix Innovation Suite 26.1.00 are:

  • Configure the language, time zone, and date and time style preferences in BMC Helix Innovation Studio
  • Enhance search by using multi-form search on non-text fields
  • Increase the field length in AR System forms to accommodate longer strings
  • Add the ability to scan a barcode or QR code for mobile PWA screens
  • Create customizable tables in PWA screens by using Developer Studio
  • (Available for logged-in users only) Get help faster with DocuAssistant

Enhancements to BMC Helix CMDB 26.1.00 are:

  • Identify missing or invalid CI details by creating data monitoring rules in the Automated Asset Assignment console
  • Manage session timeout by using BMC Helix Single Sign-On
  • (Available for logged-in users only) Get help faster with DocuAssistant
26.1 enhancements and patches
November 20, 2025Issues that were corrected by 25.4.01 and issues that remain open25.4 enhancements and patches

 

 

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BMC Helix ITSM 26.1