Release notes and notices

Enhancements to BMC Helix ITSM 25.4.00 are:

• Use the ITSM Agent to get improved answers in Ask HelixGPT
• Search for work orders, assets, and problem investigations by using the Agentic chat
• Request access to the Microsoft Teams chat and get updated incident details by using the BMC Helix Ops Swarmer agent
• (Controlled availability customers only) Localize CMDB and Foundation data to enhance user experience
• Prioritize frequently used filter options for quick access
• (Controlled availability customers only) Link and resolve BMC Helix Knowledge Management by ComAround knowledge articles in BMC Helix ITSM
• (Controlled availability customers only) Reduce manual efforts to identify missing or invalid CI details by creating data monitoring rules
• Predict incident-related service disruptions for faster resolution
• Rule-based automatic impact analysis of change requests
• Accelerate incident resolution with automated CI and situation insights from BMC Helix AIOps
• Track approval details for service requests in BMC Helix ITSM managed through BMC Helix Digital Workplace
• Apply complex expressions in the Shared Ticket Console to analyze data

Enhancements to BMC Helix Innovation Suite 25.4.00 are:

• Get context-aware responses by attaching images to HelixGPT chat
• Access frequently used filter options quickly
• Configure event handlers in the View designer to automatically trigger actions at runtime
• Flexibility to enforce parent-child record associations to reduce errors
• Support for the Catalan locale
• Enable archiving on audit records
• Launch BMC Helix Dashboards from the AR System Report Console to manage reports
• Configure the Results list in Progressive View by using Developer Studio
• Date/Time fields can store values beyond January 19, 2038
• Improve AR System server startup time by usage-based loading of forms
• Configure support group and assignee fields for cases