Troubleshooting automatic creation of service request in BMC Helix Digital Workplace Catalog

Issue with the Digital Workplace Catalog integration

Issue symptom

The following work note is displayed when you select In Digital Workplace in the Create Service Request on Submit field:

Related topics

KA000417214

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Issue Scope

You create an incident, work order, or a change request by using BMC Helix ITSM after enabling the sbeConnectorName parameter.


Resolution

Make sure that the end-to-end integration between BMC Helix ITSM and BMC Helix Digital Workplace Catalog is functional. 

Verify that the sbeConnectorName parameter has the same value in BMC Helix ITSM and BMC Helix Digital Workplace .

Important

If all the configuration settings are up and running in the BMC Helix ITSM application, contact the BMC Helix Digital Workplace administrator.


Issue with Digital Workplace Catalog service request

Issue symptom

The following warning message is displayed when you select In Digital Workplace in the Create Service Request on Submit field:

image-2023-3-22_12-34-15-1.png

Issue Scope

You create an incident, work order, or a change request by using BMC Helix ITSM after enabling the sbeConnectorName parameter.

Resolution

Make sure that the end-to-end integration between BMC Helix ITSM and BMC Helix Digital Workplace is functional, because the BMC Helix Digital Workplace application is not detected in the environment. 

 

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