Release notes and notices

Enhancements to BMC Helix ITSM 25.3.00 are:

• Create knowledge articles from incidents by using the Knowledge Curator AI agent for faster incident resolution
• Use the Service Collaborator AI agent to automatically send email responses for inbound emails
• (Controlled availability customers only) Preview and edit BMC Helix Knowledge Management by ComAround knowledge articles directly within BMC Helix ITSM
• Use the enhanced Agentic Chat to search for incidents, change requests, and knowledge articles
• Use predefined prompts in Ask HelixGPT to accelerate incident resolution and improve response consistency
• Use auto ticket categorization for accelerated incident resolution by leveraging AI capabilities
• Use contextual search in Contracts console filters
• Create a new contract from an asset or a contract
• Detect major incidents early by using qualifiers
• Evaluate the change impact by using rules
• (Controlled availability customers only) Localize foundation data to meet locale-specific language requirements
• Enhanced localization support

Enhancements to BMC Helix ITSM Insights 25.3.00 are:

• Investigate issues by using the Proactive Problem Management Advanced Analytics dashboard

Enhancements to BMC Helix Innovation Suite 25.3.00 are:

• Configure chat responses in a carousel or card format
• Configure dynamic welcome suggestions and view dynamic suggestions for chat responses
• Enhance the flexibility of the Record editor by binding inputs to view variables instead of record fields
• Add a named list to filterable grid columns in a record grid
• Invoke an AI agent from BMC Helix Innovation Studio workflow
• Enable localization of data in AR System forms
• Enable email action support in the activity log for a custom application
• Create advanced search filters by combining AND, OR, and NOT operators
• (Controlled availability customers only) Preview and edit BMC Helix Knowledge Management by ComAround knowledge articles directly within BMC Helix ITSM