Example of using the simplified REST API to search for a ticket

The following example demonstrate how to perform the operation by using Postman client.

Before you begin

Make sure that you have a valid authentication token. For more information, see Access-and-authentication-for-the-simplified-REST-API.

To search for a ticket by using the simplified REST API in the Postman client

1. Open the Postman REST Client.
2. Set the request URL as:
   https://<Innovation Suite server URL>/api/com.bmc.dsm.itsm.itsm-rest-api/v2/ticket/search?filter=<search filter>
3. Select the operation as POST.
4. Click Headers.

5. Enter the following data as key value pairs in the header:

   Key	Value
   X-Requested-By	XMLHttpRequest
   Content-Type	application/json

6. Select raw.
7. From the list, select JSON.

8. Enter the JSON input for searching a ticket.
   For example:

   {
       "limit": 10,
       "offset": 0,
      "sortBy": [{ "field" : "status", "order": "desc"}, { "field" : "priority", "order": "desc"}]
       "fields": ["id", "status"],
       "criteria" :
       {
           "bindingExpression": "OR",
           "conditions" :
            [
            {
                "fieldName": "status",
                "operation": "eq",
                "fieldValue": "27000"
            },
            {
                "fieldName": "assignee",
                "operation": "eq",
                "fieldValue": "Allen Allbrook"
            }
            ]
       }
   }

   You can customize the search criteria by using either AND or OR in bindingExpression.

9. Click Send.
   The results are displayed on the response panel.