Adding the Edit actions to the in-row actions menu in Shared Ticket Console

To add the Edit actions to the in-row actions menu in Shared Ticket Console

1. Log in to BMC Helix Innovation Studio in Best Practice mode.
2. On the Workspace tab, click Applications.
3. Click ITSM Application.
4. On the Views tab, click the customized copy view of the default view Default IT Ticket Console SM.
   
   
   
   
5. Click on the record grid. 
6. Under General in Properties, click Edit row actions.
7. Click Add row action. 
   Add the following row actions:
   1. Edit
      

      1. Update the fields with their respective values and expressions as given in the following table:
         

         Field	Value	Expression path
         Label	Edit	Not applicable
         Icon	Pencil	Not applicable
         Hidden condition	Request type !=Incident OR Field Value != 1	​ != OR != 1
         Available on devices	Desktop, Mobile, Tablet	Not applicable

      2. Click Edit actions and then from the list of available actions, add Launch URL.
         Update the fields with their respective values and expressions as given in the following table:

         Field	Value	Expression path
         Condition	Not applicable	Not applicable
         URL	SmartIT URL +"/smartit/app/#/edit/incidentPV/"+ Appinstanceid	+"/smartit/app/#/edit/incidentPV/"+
         Launch behavior	Open in the parent frame	Not applicable

      3. Click Save.
   2. Edit
      

      1. Update the fields with their respective values and expressions as given in the following table:
         

         Field	Value	Expression path
         Label	Edit	Not applicable
         Icon	Pencil	Not applicable
         Hidden condition	Request type !=Change OR Field Value != 1	​ != OR  != 1
         Available on devices	Desktop, Mobile, Tablet	Not applicable

      2. Click Edit actions and then from the list of available actions, add Launch URL.
         Update the fields with their respective values and expressions as given in the following table:

         Field	Value	Expression path
         Condition	Not applicable	Not applicable
         URL	SmartIT URL +"/smartit/app/#/edit/changePV/"+ Appinstanceid	+"/smartit/app/#/edit/changePV/"+
         Launch behavior	Open in the parent frame	Not applicable

      3. Click Save.
   3. Edit
      

      1. Update the fields with their respective values and expressions as given in the following table:
         

         Field	Value	Expression path
         Label	Edit	Not applicable
         Icon	Pencil	Not applicable
         Hidden condition	Request type !=Problem Investigation OR Field Value != 1	​ != OR  != 1
         Available on devices	Desktop, Mobile, Tablet	Not applicable

      2. Click Edit actions and then from the list of available actions, add Launch URL.
         Update the fields with their respective values and expressions as given in the following table:

         Field	Value	Expression path
         Condition	Not applicable	Not applicable
         URL	SmartIT URL +"/smartit/app/#/edit/problemPV/"+ Appinstanceid	+"/smartit/app/#/edit/problemPV/"+
         Launch behavior	Open in the parent frame	Not applicable

      3. Click Save.
   4. Edit
      

      1. Update the fields with their respective values and expressions as given in the following table:
         

         Field	Value	Expression path
         Label	Edit	Not applicable
         Icon	Pencil	Not applicable
         Hidden condition	Request type !=Known Error OR Field Value != 1	​ != OR  != 1
         Available on devices	Desktop, Mobile, Tablet	Not applicable

      2. Click Edit actions and then from the list of available actions, add Launch URL.
         Update the fields with their respective values and expressions as given in the following table:

         Field	Value	Expression path
         Condition	Not applicable	Not applicable
         URL	SmartIT URL +"/smartit/app/#/edit/knownerrorPV/"+ Appinstanceid	+"/smartit/app/#/edit/knownerrorPV/"+
         Launch behavior	Open in the parent frame	Not applicable

      3. Click Save.
   5. Edit
      

      1. Update the fields with their respective values and expressions as given in the following table:
         

         Field	Value	Expression path
         Label	Edit	Not applicable
         Icon	Pencil	Not applicable
         Hidden condition	Request type !=Work Order OR Field Value != 1	​ != OR  != 1
         Available on devices	Desktop, Mobile, Tablet	Not applicable

      2. Click Edit actions and then from the list of available actions, add Launch URL.
         Update the fields with their respective values and expressions as given in the following table:

         Field	Value	Expression path
         Condition	Not applicable	Not applicable
         URL	SmartIT URL +"/smartit/app/#/edit/workorderPV/"+ Appinstanceid	+"/smartit/app/#/edit/workorderPV/"+
         Launch behavior	Open in the parent frame	Not applicable

      3. Click Save.
8. Click Save.