Example of using the simplified REST API to search and update a problem investigation

The following example demonstrate how to perform the operations by using Postman client.

Before you begin

Make sure that you have a valid authentication token. For more information, see Access-and-authentication-for-the-simplified-REST-API.

To search and update a problem investigation

1. Open the Postman - REST Client.

2. Depending on your goal, set the request URL and method as any of the following:

   Goal	Method	Sample URL
   To retrieve problem investigation details based on search criteria	POST	https://<Innovation Suite server URL>/api/com.bmc.dsm.itsm.itsm-rest-api/v2/problem/search?filter=<Filter>
   To retrieve problem investigation details based on the request ID	GET	https://<Innovation Suite server URL>/api/com.bmc.dsm.itsm.itsm-rest-api/v2/problem/PBI_CAL_1000024
   To update the status of a problem investigation	PATCH	https://<Innovation Suite server URL>/api/com.bmc.dsm.itsm.itsm-rest-api/v2/problem/INC000000000102

3. Click Headers.

4. Enter the following data as key value pairs in the header:

   Key	Value
   X-Requested-By	XMLHttpRequest
   Content-Type	application/json

5. On the Body tab, select raw.
6. From the list, select JSON.

7. Enter the JSON.
   For example:

   To search for a problem investigation based on filter criteria

   {
      "limit": 2,
      "offset": 0,
       "criteria": {
              "bindingExpression": "AND",
              "conditions": [
                  {
                      "fieldName": "assignee",
                      "operation": "contains",
                      "fieldValue": "Ian"
                  },
                  {
                      "fieldName": "status",
                      "operation": "neq",
                      "fieldValue": "10"
                  },
                  {
                      "fieldName": "status",
                      "operation": "neq",
                      "fieldValue": "11"
                  },
                  {
                      "fieldName": "status",
                      "operation": "neq",
                      "fieldValue": "12"
                  },
                  {
                      "fieldName": "status",
                      "operation": "neq",
                      "fieldValue": "13"
                  }
               ]
          }
      }

   To update the status of a problem investigation

   {
   "assignee": {
      "loginId": "Allen"
   },
   "assigneeGroup": "Backoffice Support",
   "assigneeGroupId": "SGP000000000009",
   "assigneeSupportCompany":"Calbro Services",
   "assigneeSupportOrganization":"IT Support"
   }
8. Click Send.
   The results are displayed on the response panel.