Troubleshooting the simplified REST API
Supported HTTP status codes
When responding to requests, the REST API uses some of the standard HTTP status codes. The following table provides a summary of the status codes that are returned.
Code | Name | Usage |
|---|---|---|
200 | OK | The operation is successful. |
400 | Bad request | The request is invalid. |
404 | Not found | This code is used when a resource does not exist. |
401 | Unauthorized access | The authentication has failed for the user. |
403 | Forbidden | The user is not allowed to perform the operation. |
500 | Application server error | An error has occurred on the server. |
4000 | Invalid field | There is an invalid field in the request. |
4001 | Invalid criteria | The criteria in the request is invalid. |
4002 | No tickets found | No tickets were found for the query. |
4004 | Data not found | Record does not exist or user does not have permission. |
4040 | Attachment not found | No attachment available for specified details. |
51310 | Incorrect Status reason | An incorrect combination of Status and Status reason were specified. |
Accessing the log files
You can access the BMC Helix ITSM simplified REST API logs the same way as any other BMC Helix Innovation Suite bundle. For more information, see Handling exceptions and Enabling and downloading logs from BMC Helix Innovation Studio on the BMC Helix Innovation Suite documentation.