Example of using the simplified REST API to search for a ticket

The following example demonstrate how to perform the operation by using Postman client.

Before you begin

Make sure that you have a valid authentication token. For more information, see Access-and-authentication-for-the-simplified-REST-API.

To search for a ticket by using the simplified REST API in the Postman client

1. Open the Postman REST Client.
2. Set the request URL as:
   https://<Innovation Suite server URL>/api/com.bmc.dsm.itsm.itsm-rest-api/ticket/search?filter=<search filter>
3. Select the operation as POST.
4. Click Headers.

5. Enter the following data as key value pairs in the header:

   Key	Value
   X-Requested-By	XMLHttpRequest
   Content-Type	application/json

6. Select raw.
7. From the list, select JSON.

8. Enter the JSON input for searching a ticket.
   For example:

   {
     "limit":10,
     "offset":10,
     "fields": ["id", "status"],
     "criteria":{
        "bindingExpression":"AND",
        "conditions":"{\r\n \"fieldName\": \"status\",
   \r\n  \"operation\": \"eq\",
   \r\n  \"fieldValue\": \"27000\"
   \r\n},
   \r\n {\r\n \"fieldName\": \"assignee\",\r\n \"operation\": \"eq\",\r\n  \"fieldValue\": \"Allen Allbrook\"\r\n }"
     }
   }

   You can customize the search criteria by using either AND or OR in bindingExpression.

9. Click Send.
   The results are displayed on the response panel.