This documentation supports the 21.3 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.

Example of using the platform REST API to retrieve an incident entry


Use the /entry/{formName}/{entryId} URL to retrieve an incident entry on a form.

  1. Open the Postman - REST Client.
  2. Create a token. 
  3. Set the Request URL as http://serverName:port/api/arsys/v1/entry/HPD:IncidentInterface_Create/RequestIdOfIncident.
  4. Select the operation as GET.
  5. Click Headers.
  6. Enter the following data as key value pair in the header:

    Key

    Value

    Authorization

    AR-JWT <tokengenerated>

  7. Click Send.
  8. Click Body and verify the details of the Request ID.

 

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