This documentation supports the 21.3 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.

Deleting People records

When employees permanently leave your company or move to another role within the company that does not involve using BMC Helix ITSM again, you can delete their People records from the system.

Related topics

Creating-and-modifying-People-data

Adding-People-by-using-a-template

Adding-people-without-using-templates

To delete People records

  1. Search for the People record and change its profile status to Delete.
    To set People records to Delete status, you need Contact Organization Admin, Contact People Admin, or AR System Administrator permission.

    The following figure shows the Profile Status of a People record set to Delete.
    221_Profile status.png

  2. Save the record.

  3. From the Actions menu, select Delete.

    You must have AR System Administrator permission to actually delete the record.


 

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