This documentation supports the 21.3 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.

Performing required tasks after using the data wizard

To maintain data integrity, you must perform certain actions that apply to your environment after updating target values. 

Warning

Failure to perform the required actions might compromise data integrity.

Related topics

Using-the-data-wizard-to-modify-data

Actions to perform after updating target values

Area

Actions to perform

Escalations

Re-enable escalations by performing the following steps:

  1. Open the AR System Administration Console.
  2. Select System > General > Server Information.
  3. Clear Disable escalations.
  4. Click OK.
  5. Restart the AR System server.

Important: For the server group environment, if the escalation objects on the primary server are disabled manually by using Developer Studio, use Developer Studio to manually re-enable the escalation objects.

Reconciliation Engine

Reactivate the reconciliation jobs by performing the following steps:

  1. Open CMDB Portal.
  2. Select Jobs > Manage Reconciliation.
  3. In the Job History area, activate currently inactive jobs.

Discovery products

If you have discovery products that populate BMC Helix CMDB, such as BMC Topology Discovery or BMC Configuration Discovery, you must perform the following steps:

  1. Update the company or other foundation data being changed in the discovery products as applicable, if you have not already done so.
  2. Restart the discovery product that populates BMC Helix CMDB.

(For On-premises deployments only) Distributed Server Option
(DSO)

You must turn off DSO before running the data wizard, as described in Prerequisites to updating target values by using the Data Wizard.

  1. Run the same data wizard updates on the other servers, if you have not already done so.
  2. Turn DSO back on.

 

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