Spreadsheets required for minimum standard configuration
Required spreadsheets | Required tabs | Description |
---|---|---|
Company.xls | COM_LoadCompany | Use this tab to specify companies. |
Location.xlsx | SIT_LoadSite | Use this tab to specify sites. |
SIT_LoadSiteCompanyAssociation | Use this tab to associate each site with a company. Sites are physical locations. | |
SupportGroup.xlsx | CTM_LoadSupportGroup | Use this tab to specify support groups. |
People.xlsx Important: You do not need to use all the People tabs listed here. If you are loading people using templates, use the tabs that apply to templates; otherwise use the tabs that apply to loading people individually. For more information, see Defining people, permissions, and support groups. | CTM_LoadPeopleTemplate | To load support staff, you can use people templates. On this tab you specify the template names that are referenced on the other tabs. You can also load people individually using the 02 CTM-People, 18 CTM-PeoplePermissionGroups, 19 CTM-SupportGroupAssociation, and 20 CTM-SupportGrpFunctionalRole tabs. |
CTM_LoadPeople | Use this tab to load people. For more information about how to load people into the system and assign them permissions, see Defining people, permissions, and support groups. Important: Do not use data load to load Demo and Appadmin users, because these are existing administrator accounts. | |
CTM_LoadPeopleTemplatePG | Use this tab to specify the BMC Helix ITSM application permission groups for each people template. For more information about how to load people into the system and assign them permissions, see Defining people, permissions, and support groups. | |
CTM_LoadPeopleTemplateSG | Use this tab to specify the support groups for each people template. For more information about how to load people into the system and assign them permissions, see Defining people, permissions, and support groups. | |
CTM_LoadPeopleTemplateSFR | Use this tab to specify the support group functional roles for each people template. For more information about how to load people into the system and assign them permissions, see Defining people, permissions, and support groups. | |
CTM_LoadPeoplePermissionGroups | Use this tab to specify the BMC Helix ITSM Application permissions for each individual. | |
CTM_LoadSupportGroupAssociation | Use this tab to specify the support groups for each individual. | |
CTM_LoadSupportGrpFunctionalRole | Use this tab to specify the support group functional roles for each individual. |
Dependencies among foundation dataload spreadsheets
Foundation data, loaded by the foundation dataload spreadsheets, forms the foundation for all other data in BMC Helix ITSM. Dependencies among foundation dataload spreadsheets are shown in the following table:
Data entered in this spreadsheet | Depends on data entered in these spreadsheets | |||||||
---|---|---|---|---|---|---|---|---|
Company | Geography | SystemSetup | PeopleOrg | Location | Financials | SupportGroup | Catalogs | |
Location | Yes | Yes | ||||||
PeopleOrg | Yes | |||||||
SupportGroup | Yes | Yes | ||||||
Financials | Yes | |||||||
People | Yes | Yes | Yes | Yes | Yes | Yes | ||
Product Catalog | Yes | |||||||
Operational Catalog | Yes | |||||||
Generic Catalog | Yes | Yes |
Process setup data, loaded by the process-setup dataload spreadsheets, depends on foundation data.
Transaction data, loaded by the transaction setup dataload spreadsheets, depends on foundation data. If you are loading transaction data, make sure that you consider information in the Transactional-SharedComponents.xlsx file. This spreadsheet includes tabs for shared child forms.
If you are loading task information for change or incident requests, consider the following points:
- You can load both task groups and tasks.
- You can load only one level of task group. This means that a task group can contain tasks, but cannot contain other task groups.
- Unless you are loading ad hoc tasks, you must specify the Task Template ID.