This documentation supports the 21.05 version of BMC Helix ITSM. To view an earlier version, select the version from the Product version menu.

Data Management error messages

Data administrators can use error codes to identify and diagnose the cause of an issue in the dataload process. The following table lists the error codes and the description of error messages. Although the error messages clearly indicate the cause of every dataload issue such as invalid data, duplicate data, or missing field value, you can refer to the Explanation column that is provided in the table for troubleshooting the issue.

Important

If you have tried to run a job and you see the following message, you should wait for a few minutes and try running the job again.

Data management process flow is currently being initialized or rebuilt, this will finish shortly, please run the job in a few minutes (ARERR 48698)

If you have waited a significant amount of time (10-15 minutes), and you are still experiencing the same issue, contact your BMC Helix ITSM Administrator, and ask the Administrator to access the DMT:SYS:StagingFormDependency form and click Rebuild Sequence Table. You can then return to your job and try running it again.



 

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