Disabling notifications
Because workflow for customer notifications differs from support notifications, the procedure for disabling differs between the two.
Customer notifications
When disabling customer notification events in the NTE:SYS-Define NT Events form, you do not need to disable the corresponding messages in the SYS:Notification Messages form.
If you disable the associated messages in the SYS:Notification Messages form, notification messages that are not being sent are easier to identify because administrators have to look at only a single form.
Support staff notifications
You can disable support staff notifications in the SYS:Notification Messages form. There is no workflow associated with any status other than Enabled for all configuration data. Any record with the Status not set to Enabled is considered to be disabled, from a workflow perspective. You must decide how you want to use the provided status values and how you maintain the configuration data. The following table describes the recommended guidelines:
Status | Description |
|---|---|
Proposed | Data is part of a planned change to the configuration data but is not yet in use in the current environment. For example, a notification message has been entered and is awaiting approval before you enable it. |
Enabled | Data is used in the current environment. For example, a notification message is sent. |
Offline | Data is not being used. For example, a notification message is not enabled. |