This documentation supports the 21.05 version of BMC Helix ITSM. To view an earlier version, select the version from the Product version menu.

Configuring Action Request System server for CAI

The application installer automatically installs integrations with BMC Helix ITSM: Change Management and BMC Helix ITSM: Service Desk:Incident Management.

Related topics

Generating-a-private-server-queue

BMC Helix ITSM uses Command Automation Interface (CAI) to integrate with backend applications, such as the BMC Helix ITSM: Service Desk:Incident Management feature of BMC Helix ITSM: Service Desk and BMC Helix ITSM: Change Management. CAI is a subcomponent that is used to run commands on external systems. CAI uses a command definition (a type of template) to construct commands by using the parameters sent to it by BMC Helix ITSM. CAI then uses a predefined conduit (for example, a web service, a command line, a URL) to execute the command. The installer also registers the plug-in path, which is added to the beginning of the existing path.

By default, CAI uses the fast and list server queues from AR System, which can have a detrimental effect on performance in high-volume installations. However, to improve performance, you can generate a private server queue for CAI to exclusively use for its processing. This option takes pressure off the queues and assists with improving performance.

 

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