This documentation supports the 21.05 version of BMC Helix ITSM. To view an earlier version, select the version from the Product version menu.

Configuring people and support groups

People and support groups can be configured from the Company form and by using templates. 

The People tab lists the people in the company. From this tab you can perform the following tasks:

  • Add people to the company.
  • View or modify the record of anyone in the company. 

The Support Groups tab lists the support groups in the company. From this tab you can perform the following tasks:

  • Add support groups for the company.
  • View or modify support groups for the company.

Related topics

Configuring support groups

Adding-People-by-using-a-template

Granting-people-access-to-companies

To configure people and support groups from the Company form

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > Organizational Structures > Companies and Organizations, and then click Open. The Company form appears.
  3. Either select the company from the Company list, or search for the company and select it.
  4. Depending on whether you are adding people or support groups, click the People or the Support Groups tab.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*