Modifying Foundation data in related applications after an update

The data wizard modifies Foundation data in BMC Helix ITSM forms and in configuration items (CIs). If you use the data wizard to modify this data, you must change the same data on applicable applications such as Service Level Management, BMC Helix ITSM: Knowledge Management, and BMC Service Request Management.

Related topics

Using-the-data-wizard-to-modify-data

The following table displays the data that is modified by Data Wizard:

Data administration type	Fields containing the value	Required filters to find the correct value
Company	Company	None
Person name	First Name Middle Name Last Name Full Name	Company Person ID Login ID (A required filter only if the person has a Login ID)
Login ID	Login ID Submitter Last Modified By Any field that holds a login ID value	None
Generic categorization	Generic Categorization Tier 1 Generic Categorization Tier 2 Generic Categorization Tier 3	Category Type (required information)
Operational categorization	Operational Categorization Tier 1 Operational Categorization Tier 2 Operational Categorization Tier 3	None
Product categorization	Product Categorization Tier 1 Product Categorization Tier 2 Product Categorization Tier 3 Product Name Manufacturer	None
Product model and version	Product Model/Version	Product Categorization Tier 1 Product Categorization Tier 2 Product Categorization Tier 3 Product Name Manufacturer
Site	Site	None
Site information	Street Country State/Province City Zip/Postal Code Time Zone	Site
Support group	Support Organization Support Group Name	Support Company

Data wizard does not update the BMC Service Request Management terms and conditions qualification. You must access the following forms by using the Mid Tierto manually update the fields.

BMC Service Level Management conditions and qualification forms

Form name	Form alias	Field name	Field ID
SLM:RuleCondition	SLM Condition Template	Condition	500068600
SLM:ServiceTarget	Service Target	TermsandConditions	300271400
HPD:HPDSLM:Qualbuilder	Qualification Builder	Qualification	300271400
CHG:CHGSLM:Qualbuilder	Qualification Builder	Qualification	300271400
AST:ASTSLM:Qualbuilder	Qualification Builder	Qualification	300271400

To update the conditions and qualification forms by using Mid Tier

Open one of the forms by changing the URL path in your browser and replacing everything after your server name in the URL with the form name.
Search for the records to modify.
Use the Advanced Search Bar to find records that meet the following criteria:
'Name*' LIKE "SLM00101_TC%"
Change the appropriate Terms and Conditions fields.
For the HPD:HPDSLM:Qualbuilder, CHG:CHGSLM:Qualbuilder, and AST:ASTSLM:Qualbuilder forms, modify the Qualification (3002714000) field by changing the values of individual fields, and then click Save.
For example, open a record in the HPD:HPDSLM:Qualbuilder form in modify mode and change the value of the Product Categorization Tier 1 field by selecting a value from the field list or by typing in the field. When you click Save, the Qualification (3002714000) field is updated.
Click Save.
Repeat steps 1 through 4 for each of the five forms listed in the Service Level Management conditions and qualifications forms table.

Modifying Foundation data in related applications after an update

To update the conditions and qualification forms by using Mid Tier

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