This documentation supports the 21.05 version of BMC Helix ITSM. To view an earlier version, select the version from the Product version menu.

CTM-LoadSupportGroupAssociation with Support Staff set to Yes


Data Management loads data hierarchically, in its order of dependence. Data on which other data completely depends is loaded first, and data on which other data does not depend is loaded last. The rest of the data is loaded somewhere in the middle of this continuum based on its dependency.

CTM:People data is loaded before CTM:Support Group Association data, because there is a hard dependency on the CTM:People data. However, when a People record has Support Staff set to Yes, at least one support group association has to exist. Because CTM:Support Group Association data is loaded after CTM:People data, it is not possible to validate if at least one valid support group association exists or not. Therefore, when setting Support Staff to Yes, you need to manually check that one support group association will also exist after all of the data has been loaded.


 

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