This documentation supports the 22.1 version of BMC Helix ITSM: Smart IT. To view an earlier version, select the version from the Product version menu.The documentation for BMC Helix ITSM 23.3.00 has changed. To understand the changed documentation structure see, Where did the Smart IT documentation go?

Accessing and navigating the Smart IT interface

This section provides information about accessing BMC Helix ITSM: Smart IT and includes an overview of key concepts to help you to navigate the Smart IT interface.

Goal

Reference

  • Access Smart IT from the mobile application and the universal client
  • Understand the differences between UC and mobile clients
  • Know the key features supported for UC and mobile clients
  • Sync the Smart IT app with your Apple Watch
  • Enable or disable the Smart IT Glance
  • Enable or disable Smart IT Apple Watch notification
  • Uninstall the Smart IT Apple Watch app from your Apple Watch
  • Understand the Activity feed and the information displayed in it
  • Understand the Updates feed and the types of updates displayed in it
  • Learn about people profiles
  • Know the differences between customer and service desk agent profiles
  • Learn about the date formats supported in Smart IT
  • Configure the date and time display format

 

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