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This documentation supports the 22.1 version of BMC Helix ITSM: Smart IT. To view an earlier version, select the version from the Product version menu.The documentation for BMC Helix ITSM 23.3.00 has changed. To understand the changed documentation structure see, Where did the Smart IT documentation go?

Troubleshooting progressive web application screen issues

The following table lists the troubleshooting videos for progressive web application screens:

Description

Videos

This video (3:40) shows you how to use additional log settings and the generated HTML to diagnose and troubleshoot Progressive Views:

This webinar (01:03:00) provides an overview of progressive web applications and troubleshooting scenarios.

Video contents

  • 00:42 Agenda
  • 01:27 Overview
  • 05:05 Solution architecture
  • 13:48 Enable Progressive Views
  • 18:00 What's Changed - Smart IT and Progressive Views
  • 20:10 Customization with Progressive Views
  • 22:38 Progressive Views ticket types
  • 23:19 Mid Tier and Progressive Views  rendering, customization best practices
  • 57:23 Benefits
  • 59:56 Troubleshooting
  • 1:00:57 References and summary


User time zone preference not reflected in UI

When you set the time zone in the AR System User Preference form, you might experience certain issues. Use the following information to resolve time zone issues after setting it in the AR System User Preference form.

Symptom

Scope

Resolution

The time zone defined in the AR System User Preference form is not reflected in the UI.

As an administrator, you define the time zone setting in the AR System User Preference form.

Log out of Smart IT and log in again.

The time zone reflects the user defined time.

 

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BMC Helix ITSM: Smart IT 22.1