This documentation supports the 22.1 version of BMC Helix ITSM: Smart IT. To view an earlier version, select the version from the Product version menu.The documentation for BMC Helix ITSM 23.3.00 has changed. To understand the changed documentation structure see, Where did the Smart IT documentation go?

Key concepts

This section describes the various BMC Helix ITSM: Smart IT concepts necessary to understand how Smart IT works. This section covers the following topics:

Conceptual information is available throughout the Smart IT documentation. For additional concepts, see the following topics:

 

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