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This documentation supports the 22.1 version of BMC Helix ITSM: Smart IT. To view an earlier version, select the version from the Product version menu.The documentation for BMC Helix ITSM 23.3.00 has changed. To understand the changed documentation structure see, Where did the Smart IT documentation go?

FAQs

This topic provides information that supplements the BMC Helix ITSM: Smart IT documentation. 

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about BMC Helix ITSM: Smart IT.


Is Smart IT the same as MyIT?

You can find the answer to this question and a general overview of Smart IT in Getting-started.

How do I create a basic incident or work order in Smart IT?

See Overview-of-ticket-creation.

For other ticket types, see:

How do I create a knowledge article in Smart IT?

See Creating-knowledge-articles-for-sharing-information.

How do I find a list of tickets or knowledge articles assigned to me or my team in Smart IT?

See Managing-your-work-in-Smart-IT-consoles.

How do I find assets in Smart IT?

See Searching-for-tickets-assets-resources-and-people-in-Smart-IT and Managing-your-work-in-Smart-IT-consoles.

Where can I find documentation for Smart IT in PDF format?

The PDF for the latest Smart IT version is located here. The online documentation is updated regularly, while the PDF contains a snapshot of the content at a particular point in time.

I’d like a PDF of just selected information. How can I get that?

The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.  

Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF

  1. Click the Export icon in the upper-right. 1744830844926-963.png
  2. From the Export menu, select PDF.
  3. Follow the prompts for page selection and other options.
  4. Click Export.

 

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the Smart IT documentation that you might find helpful:

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Helix ITSM: Smart IT 22.1