Minor changes are by default collapsed in the page history.
No changes
The page does not exist yet.
Failed to load changes
Version by on
Leave Collaboration
Are you sure you want to leave the realtime collaboration and continue editing alone? The changes you save while editing alone will lead to merge conflicts with the changes auto-saved by the realtime editing session.
Information
This documentation supports the 22.1 version of BMC Helix ITSM: Smart IT. To view an earlier version, select the version from the Product version menu.The documentation for BMC Helix ITSM 23.3.00 has changed. To understand the changed documentation structure see, Where did the Smart IT documentation go?
Tailoring fields and the appearance of Smart IT
As an administrator, you can tailor the appearance and behavior of Smart IT to meet the needs of your organization. For example, you can add columns to consoles and can add fields to views.
Warning
Important
If you have enabled the Enable-Progressive-Views parameter in Centralized configuration, you cannot use Screen Configuration to modify the appearance and behavior of Smart IT views. You can perform these configurations to the PWA tickets by using Developer Studio only.
