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This documentation supports the 21.3 version of BMC Helix ITSM: Smart IT.To view an earlier version, select the version from the Product version menu.

Troubleshooting progressive web application screen issues

The following table lists the troubleshooting videos for progressive web application screens:

Description

Videos

This video (3:40) shows you how to use additional log settings and the generated HTML to diagnose and troubleshoot Progressive Views:

This webinar (01:03:00) provides an overview of progressive web applications and troubleshooting scenarios.

Video contents

  • 00:42 Agenda
  • 01:27 Overview
  • 05:05 Solution architecture
  • 13:48 Enable Progressive Views
  • 18:00 What's Changed - Smart IT and Progressive Views
  • 20:10 Customization with Progressive Views
  • 22:38 Progressive Views ticket types
  • 23:19 Mid Tier and Progressive Views  rendering, customization best practices
  • 57:23 Benefits
  • 59:56 Troubleshooting
  • 1:00:57 References and summary

 

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BMC Helix ITSM: Smart IT 21.3