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This documentation supports the 21.3 version of BMC Helix ITSM: Smart IT.To view an earlier version, select the version from the Product version menu.

Troubleshooting

Consult the following topics for information about troubleshooting Smart IT product, such as problems you might encounter during installation, configuration, and use of the product, as well as error messages and how to enable logs and collect diagnostic information.

Related topics

Support-information
Popular knowledge articles for Smart IT

Troubleshooting Smart IT issues

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Known issues

Known-and-corrected-issues

Diagnostics and logs

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BMC Helix ITSM: Smart IT 21.3