Onboarding and implementing
As an administrator, you need to configure BMC Helix ITSM: Smart IT after installation by completing the following onboarding and implementing tasks.
Recommended configurations
Perform the following configurations to make your system more robust, secure, and efficient:
Action | Additional information |
|---|---|
To change the settings that Smart IT uses to connect to the following applications:
| |
To give users access to Smart IT, assign them the required user permissions. | |
Full text search (FTS) is an optional feature that you can install with the AR System server. To use FTS with Smart IT, you must install BMC Helix ITSM: Knowledge Management, even if you do not plan to create knowledge articles. To use the complete FTS capability, you must configure and enable the feature. | |
Configure security options. Limit the types of files that users can attach to Smart IT records. Update the content security policy to allow users to attach images from external sources to knowledge articles. | |
The Sandbox Job Calls setting in the AST:AppSettings form controls how reconciliation calls (requests) are processed for assets. | |
To make your ticket IDs readable and ensure ease of search, create an overlay on the pertinent Ticket Num Generator form in Developer Studio. |
Optional configurations
See the following links for optional configurations: