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Release notes and notices

Learn what’s new or changed for BMC Helix ITSM: Service Desk 26.1, including new features, urgent issues, documentation updates, and fixes or patches.

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Release notes and notices

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Summary

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January 30, 2026

Enhancements available in 26.1.00 are:

  • Enable and edit Major Incident Report by using BMC HelixGPT.
  • Generate an incident summary for faster resolution.
  • View an incident timeline in the Ops Swarmer chat.
  • Get accurate activity log details for service request actions.
  • (Controlled availability customers only) Use Knowledge Curator to create articles in BMC Helix Innovation Suite Knowledge Management from incidents.
  • (Available for logged-in users only) Get help faster with DocuAssistant.
26.1 enhancements and patches
October 17, 2025

Enhancements available in 25.4.00 are:

  • Predict incident-related service disruptions for faster resolution
  • Accelerate incident resolution with automated CI and situation insights from BMC Helix AIOps
  • Prioritize frequently used filter options for quick access
  • Apply complex expressions in the Shared Ticket Console to analyze data
25.4.00 enhancements and patches

 

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BMC Helix ITSM: Service Desk 26.1