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| March 2, 2026 | Enhancements to BMC Helix ITSM 26.1.01 are: - Use the agentic AI capabilities of BMC HelixGPT to respond automatically to inbound emails
| 26.1 enhancements and patches |
| January 30, 2026 | Enhancements available in 26.1.00 are: - Enable and edit Major Incident Report by using BMC HelixGPT.
- Generate an incident summary for faster resolution.
- View an incident timeline in the Ops Swarmer chat.
- Get accurate activity log details for service request actions.
- (Controlled availability customers only) Use Knowledge Curator to create articles in BMC Helix Innovation Suite Knowledge Management from incidents.
- (Available for logged-in users only) Get help faster with DocuAssistant.
| 26.1 enhancements and patches |
| October 17, 2025 | Enhancements available in 25.4.00 are: - Predict incident-related service disruptions for faster resolution
- Accelerate incident resolution with automated CI and situation insights from BMC Helix AIOps
- Prioritize frequently used filter options for quick access
- Apply complex expressions in the Shared Ticket Console to analyze data
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| 25.4.00 enhancements and patches |
