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Release notes and notices

Learn what’s new or changed for BMC Helix ITSM: Service Desk 25.4, including new features, urgent issues, documentation updates, and fixes or patches.

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Release notes and notices

Date

Summary

Reference

October 17, 2025

Enhancements available in 25.4.00 are:

  • Predict incident-related service disruptions for faster resolution
  • Accelerate incident resolution with automated CI and situation insights from BMC Helix AIOps
  • Prioritize frequently used filter options for quick access
  • Apply complex expressions in the Shared Ticket Console to analyze data
25.4.00 enhancements and patches

 

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BMC Helix ITSM: Service Desk 25.4