User goals and features
user goals and features
The following table outlines the common
user goals (especially those related to solving business problems) and how product features address these goals:
Roles | Goals and features | Reference |
---|---|---|
Service desk analyst |
| |
Group coordinators and on-duty managers |
|
user goals and features
The following table outlines the common
user goals (especially those related to solving business problems) and how product features address these goals:
Roles | Goals and features | Reference |
---|---|---|
Problem coordinator |
| |
Specialist |
|
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