Developing
As a developer, use the Incident Management interface forms to:
- Create or modify an incident
When creating an incident, you can associate the incident to an existing CI and create a work information entry. You can also create a work information entry during an incident modification. - Query an incident or a list of incidents
The following panel lists the available Incident-Management-SOAP-web-services:
As a developer, you can use the web services listed below to integrate BMC Helix ITSM: Service Desk with custom applications.
SOAP web services for Incident Management
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GetListOfRelatedIncidents functionGetListOfRelatedIncidents functionGetListOfRelatedIncidents functionGetListOfRelatedIncidents functionGetListOfRelatedIncidents functionGetListOfRelatedIncidents functionGetListOfRelatedIncidents functionHelpDesk_GetWorkInfoList functionHelpDesk_GetWorkInfoList functionHelpDesk_GetWorkInfoList functionHelpDesk_GetWorkInfoList functionHelpDesk_GetWorkInfoList functionHelpDesk_GetWorkInfoList functionHelpDesk_GetWorkInfoList functionHelpDesk_Modify_ServiceHelpDesk_Modify_ServiceHelpDesk_Modify_ServiceHelpDesk_Modify_ServiceHelpDesk_Modify_ServiceHelpDesk_Modify_ServiceHelpDesk_Modify_ServiceHelpDesk_Query_Service and HelpDesk_QueryList_Service functionsHelpDesk_Query_Service and HelpDesk_QueryList_Service functionsHelpDesk_Query_Service and HelpDesk_QueryList_Service functionsHelpDesk_Query_Service and HelpDesk_QueryList_Service functionsHelpDesk_Query_Service and HelpDesk_QueryList_Service functionsHelpDesk_Query_Service and HelpDesk_QueryList_Service functionsHelpDesk_Query_Service and HelpDesk_QueryList_Service functionsHPD_IncidentInterface_Create_WSHPD_IncidentInterface_Create_WSHPD_IncidentInterface_Create_WSHPD_IncidentInterface_Create_WSHPD_IncidentInterface_Create_WSHPD_IncidentInterface_Create_WSHPD_IncidentInterface_Create_WSHPD_IncidentServiceInterface operationsHPD_IncidentServiceInterface operationsHPD_IncidentServiceInterface operations
Use the Problem Management interface forms to:
- Create or modify problem investigations or known errors.
You can also add a work information entry at the time you create or modify any of these records. In the Solution module, you can also add keywords to a solution record. - Query a record or list of records associated with the Problem Management subsystems.
When using web services, you can query one record or a set of records from each subsystem.
The following web service functions are available for Problem Management:
- Submit (submit with work information, add a keyword)
- Modify (modify with work information, add a keyword)
- Query or Query List
The following panels list the available Problem-investigation-SOAP-web-services and Known-Error-SOAP-web-services:
SOAP web services for problem investigations
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GetListOfRelatedProblems functionGetListOfRelatedProblems functionGetListOfRelatedProblems functionGetListOfRelatedProblems functionGetListOfRelatedProblems functionGetListOfRelatedProblems functionGetListOfRelatedProblems functionProblem_GetWorkInfoList functionProblem_GetWorkInfoList functionProblem_GetWorkInfoList functionProblem_GetWorkInfoList functionProblem_GetWorkInfoList functionProblem_GetWorkInfoList functionProblem_GetWorkInfoList functionProblem_Modify_ServiceProblem_Modify_ServiceProblem_Modify_ServiceProblem_Modify_ServiceProblem_Modify_ServiceProblem_Modify_ServiceProblem_Modify_ServiceProblem_Query_Service and Problem_QueryList_Service functionsProblem_Query_Service and Problem_QueryList_Service functionsProblem_Query_Service and Problem_QueryList_Service functionsProblem_Query_Service and Problem_QueryList_Service functionsProblem_Query_Service and Problem_QueryList_Service functionsProblem_Query_Service and Problem_QueryList_Service functionsProblem_Query_Service and Problem_QueryList_Service functionsProblem_Submit_ServiceProblem_Submit_ServiceProblem_Submit_ServiceProblem_Submit_Service
SOAP web services for known errors
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GetListOfRelatedKnownErrors functionGetListOfRelatedKnownErrors functionGetListOfRelatedKnownErrors functionGetListOfRelatedKnownErrors functionGetListOfRelatedKnownErrors functionGetListOfRelatedKnownErrors functionGetListOfRelatedKnownErrors functionKnownError_GetWorkInfoList functionKnownError_GetWorkInfoList functionKnownError_GetWorkInfoList functionKnownError_GetWorkInfoList functionKnownError_GetWorkInfoList functionKnownError_GetWorkInfoList functionKnownError_GetWorkInfoList functionKnownError_Modify_ServiceKnownError_Modify_ServiceKnownError_Modify_ServiceKnownError_Modify_ServiceKnownError_Modify_ServiceKnownError_Modify_ServiceKnownError_Modify_ServiceKnownError_Query_Service and KnownError_QueryList_Service functionsKnownError_Query_Service and KnownError_QueryList_Service functionsKnownError_Query_Service and KnownError_QueryList_Service functionsKnownError_Query_Service and KnownError_QueryList_Service functionsKnownError_Query_Service and KnownError_QueryList_Service functionsTip: For faster searching, add an asterisk to the end of your partial query. Example: cert*