Developing

As a developer, use the

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• Create or modify an incident
  When creating an incident, you can associate the incident to an existing CI and create a work information entry. You can also create a work information entry during an incident modification.
• Query an incident or a list of incidents

The following panel lists the available Incident-Management-SOAP-web-services:
As a developer, you can use the web services listed below to integrate  with custom applications.

Use the

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• Create or modify problem investigations or known errors.
  You can also add a work information entry at the time you create or modify any of these records. In the Solution module, you can also add keywords to a solution record. 
• Query a record or list of records associated with the

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  subsystems. 

When using web services, you can query one record or a set of records from each subsystem.

The following web service functions are available for

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• Submit (submit with work information, add a keyword)
• Modify (modify with work information, add a keyword)
• Query or Query List

The following panels list the available Problem-investigation-SOAP-web-services and Known-Error-SOAP-web-services: