Configuring settings for managing security incidents
As an administrator, you must configure settings to manage security incidents in the Ticket Console.
Before you begin
As a administrator, you must install and integrate it with .
Settings for security incidents
Configure the following settings to manage security incidents in the Ticket Console:
Action | Configuration setting |
---|---|
To display the Security Incident option in the Incident Type menu | You do not have to perform any configuration settings. This option is available by default. |
To filter the security incidents | You can filter the security incidents by using the My Security Incidents predefined filter or the Security Tickets filter in the Ticket Console. To display the filters, you must add and enable the showSecurityTickets configuration parameter. For more information, see Setting configuration parameters in BMC Helix ITSM. Note: You can also distinguish the security incidents from regular incidents by the |
To auto assign security incidents | For the assignment feature to work in , the administrator must configure and enable the auto assignment functionality in . For more information, see Configuring assignments . |
To display matching categories | For the following options to display matching categories, you must modify them by selecting the Security Incident option under Application Modules > Service Support Modules > Incident Management.
For more information, see: |
Instructions for classic interfaces