Configuring the Overview console to display tasks

BMC Helix ITSM allows you to add tasks to incidents, work orders, change requests, problem investigations, known errors, and activity tickets. Tasks can help you to better manage and monitor the ticket as it moves toward resolution. In Mid Tier, you can configure the Overview console to display tasks. By default, the Overview console does not display tasks.

To configure the Overview console to display tasks

1. In the Applications area of the IT Home Page, select Foundation Elements > Overview console.
2. In the Navigation pane of the Overview console, select Functions > Application Preferences.
3. In the Application Preferences dialog box, click the Task Management tab.
4. From the Show Task menu, select Yes and then click Save.
5. (Optional) From the Show Task menu, if you click No and then click Save, no tasks will be displayed in the Overview console going forward.

You need to perform this procedure only once because the Overview console remembers this setting between sessions. In the Overview console, you can view only tasks that are submitted by you, assigned to you, assigned to your selected groups, or assigned to all your groups.