Release notes and notices

Learn what’s new or changed for BMC Helix ITSM: Service Desk 25.2, including new features, urgent issues, documentation updates, and fixes or patches.

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Release notes and notices

Date

Summary

Reference

June 23, 2025

Issues that were corrected and issues that remain open

Patch 2 is available for SaaS customers. 

25-2-enhancements-and-patches
June 3, 2025

Issues that were corrected and issues that remain open

Patch 1 is available for on-premises customers. 

25-2-enhancements-and-patches
May 27, 2025

Issues that were corrected and issues that remain open 

Enhancements available in 25.2.01:

  • Get participant recommendations for the incident from which you start the Microsoft Teams chat as well as for other incidents.
  • Response streaming when collaborating on Microsoft Teams chat to resolve an incident.
25-2-enhancements-and-patches
April 15, 2025

Issues that were corrected and issues that remain open 

Enhancements available in 25.2:

  • Leverage the generative AI capabilities of BMC HelixGPT to generate incident resolution notes.
  • Leverage BMC HelixGPT to get incident-related information in Microsoft Teams.
25-2-enhancements-and-patches

 

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